I'm selling shirt, and I put in description ''Check the sizing chart before order''. I sold a shirt on May 10th, posted on May 12th. However, if the buyer files an item not as described case, true or not, you then have to accept it and pay it's shipping both ways. Request. I ordered a phone, where in the listing the phone was in good condition. Now that eBay also makes the seller pay the return postage sellers can brace themselves for a lot more disguised "change of mind" returns. You can return it even if the seller's returns policy says they don't accept returns. Then hope you receive the correct item back & in good order. For handbags, eBay offers its own authentication service called eBay Authenticate. Please step in on sellers behalf. If sold as Used/Open and not materially different or defective, you can also refuse to accept the return. This and the overly optimistic delivery dates are a hot topic with eBay sellers! If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help. What's the score? If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. eBay doesn't have to return money or pay for shipping like the Seller does on a fraudulent return so they are pretty free when it comes to giving away the Seller's money. An item may not be just what the buyer wanted, or it might be the wrong size. Make sure the brand name, the size, and the color are all accurate and included. Make sure you have added your Tracking. Before you start packing your item, double-check everything. In turn, a seller's Service Metrics—which can be monitored in the Service Metrics Dashboard in the Seller's Hub—affect their overall seller performance standard, which can result in selling sanctions from eBay if too many defects are registered. If your product is sold in new condition and has been opened, you can refuse to accept the return unless it is defective. The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. That is their mistake, not mine. One of the videos on eBay's YouTube channel stresses this point and offers tips on how to polish the presentation, including wrapping items in large tissue paper and then tying them with twine. Check the seller's return policy in the listing to see who is responsible for return postage costs.. But what I received was really not as the seller's description, can I ask for a refund and One of the most common things that make buyers bristle is when they receive an item that doesn't match the photos or the description in the listing. 558645636385 8725533e-cb73-4539-b2e3-a8d684009fbf:176a86f4a32 19997. Collection in person is an inconsistent area. In this type of request, only the buyer can close the case, unless you let it expire. Studies have shown that consumers are more likely to express dissatisfaction with the service they received than to offer kudos on a job well done. Can I refuse to accept return If buyer choose a wrong size. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. I've had to return some poor-quality items to a seller. #1 Can I refuse to accept returns on my eBay listings? With some due diligence, sellers can take specific steps to help reduce the likelihood of a return request. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. It's also worth taking a second look at the condition of the item itself to ensure that it's the same shape as it was when it was first listed. This isnt the 1990’s, returns are part of online selling, just like a B&M store is. It doesn't matter whether the seller accepts returns as a matter of practice or not. Designer handbags are frequently returned within 30-days because buyers use them for a few weeks and then return them. While that's crucial, one thing that often gets overlooked is the packaging itself, which is a great way to help shape a buyer's perception of you. As an eBay seller, return requests come with the territory. Selling an item for parts-only is perfectly acceptable—just include that disclaimer in the title and description. 6,839 Views Give support, share information, and connect with fellow members. By all means, as your buyer to measure the shams. Read The Balance's editorial policies. Got Ripped off, Seller Refuses to Accept Return? She operates a virtual assistant business for sellers on eBay. There are four different return options a seller can choose. Preventing returns is about more than protecting the seller rating and feedback score. Accept the Return and Move On . Dealing Directly With Buyers About Their Returns Paypal says I'll get a refund only after the seller accepts the package back from the post office. I have opened a return request, but the seller refuses to accept a return. Thats what I thought. PHONE ebay and Paypal. Likewise, if you know who manufactured the item and when and where it was made, feel free to include that information as well. When I sent the eBay return form to them they declined the return. Returns on eBay May End Up Costing Money—Always Read Seller Policies, 5 Items New Sellers Should Avoid Selling on eBay, Selling Luxury Handbags on eBay May Be More Trouble Than It's Worth, How to Improve Sales on eBay by Giving Exceptional Service, Understand Cassini to Increase eBay Sales. Buyer lied. Follow Linkedin. To maintain “Above Standard” status, the minimum level for an eBay seller, a seller must keep their defect rate at 2% or lower. Im a seller on eBay. The seller said that they would send a full refund if they could get their commission back. 4 min article; Check the status of your return or missing item request. You can order double-walled boxes from Uline, Bubblefast, or pick up at office supply stores or Home Depot in the moving boxes section. I went to contact the seller about it but ebay suggested I open a return request, so I did. The idea is to bolster buyers' confidence beyond eBay's Money Back Guarantee. (A defect is also generated if PayPal intervenes and seller is at fault, or if a seller cancels a transaction due to an item being out of stock.). Remember, as a seller, your goal is to make the buyer happy, so the question is more than legitimate. eBay's Money Back Guarantee...eBay's policy will often over ride the seller's policy. Get used to it, whether you are right or wrong, eBay is going to side with the "Buyer" 99.9% of the time. I thought eBay, and perhaps the law, required a returns to be accepted. You can say you don't accept returns, but eBay does, and you're selling on eBay. Generally, problems with one of these elements cause buyers to request a return. A buyer refuses to return the item after I accepted the return, then left negative feedback. The seller can`t refuse a faulty return, simple as that! If the package looks good when a buyer opens the item, hopefully, they remember that and know you took time and extra care. If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. However, that does not negate refunds. You get a refund. Buyer would just say the item isnt as expected and ebay will ALWAYS force you to accept and pay for the return. Not sure why eBay offers that option when they allow and demand Seller accept almost all returns. We do not get a choice in the matter is the blunt answer to the question. Sending a replacement item or offering an exchange are also options. The water reservoir has a huge crack running up and down it that leaks water. If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. tell them you know ebay allows returns up to 45 days for Item not as described. People placed their orders and then said we measured the size of chest or lenght, turns out we ordered wrong size and asking for return. Despite the opportunity, not every buyer weighs in. The only difference between a seller whose policy is No Refunds and a seller who accepts refunds is who pays for the return shipping. I recently purchased a new Keurig K450 from a seller on ebay. Common items with multiple parts include toys, small appliances, electronics, sporting goods, tools, and lawn, and garden equipment. ebay allows returns up to 45 days for items "not as described" which in your case with a snag, its not as described. You can't change it either - it just loads and loads with nothing happening. Should I dispute? They know you have no good choices for internet selling. Point out also that the seller had stated - in the listing - that the item location was within Australia. Can I refuse to refund? Getting defects removed is possible, but you have to file an appeal after communicating with the buyer, and it's easier—and, frankly, wiser—to find a resolution before it gets to that point. Being sent broken items or products that are missing parts can likewise taint a transaction, and so can receiving shipments that are damaged or seem fake. The power button doesn't work. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back.If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it.Most sellers are also willing to accept returns … How about if buyer leave a negative feedback? Give the box a good shake to ensure it's secure—if you hear movement or rattling, you need to additional packing materials. You already offered to accept a return. Skip to main content. However, I've been refused by a business seller, who said they had a No Returns policy. Seller does not offer returns. Bought old or fake Chanel No 5 recently and seller refuses to accept a return. Formal wear is also returned often after events like homecoming, prom, weddings, or college formals. They can say it, but it does not make it so. The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. If a seller refuses to accept the item, PayPal may award the Claim in favour of the buyer, provided the buyer has provided satisfactory evidence to PayPal that the item was sent to the seller. Ship clothes with a reusable polyvinyl envelope that the buyer can use to send items back if they need to. Worst outcome if you refuse the return: The buyer opens a dispute, eBay refunds their money, they don't send you the jacket back, *and* leave you a negative review. The sell don't accept a return which I already agree. An item may have flaws, but that doesn’t mean it won’t sell. Question. Ultimately, the key with shipping breakables is to make sure the items don't move around during processing and delivery. So you do in fact accept returns. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. The Service Metrics are compiled on the 20th of each month. Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. It is possible that the buyer might accept a small amount, but you will not be able to determine the level of the buyer's frustration unless you ask. So is packing items in double-walled corrugated boxes, which are stronger and provide greater protection. The gold inside an iPhone and other mobile phones can be sold for cash. Your no returns applies to buyer remorse. I have had similar things happen. With few exception, no seller really has a no return policy that is enforceable on Ebay. Another option is a company called Authenticate First, which is also staffed with experts who can determine if an item is authentic and provide a certificate of authenticity that can be included in the eBay listing. Packaging an item for shipping is the most pivotal part of the process. If he didn't then you don't have to accept the return. As you highlight, they had the opportunity to inspect before taking … So you need to open a dispute now, you have 45 days from purchase. I refuse buyers return request. Can I refuse this request? I accept 14 days return, but this one obviously over 14 days. If you choose this option, just be sure not to cram too much into the envelopes, like a large pair of jeans or a coat. Accepting a return, in that case, depends on the seller's stated return policy. I notice eBay suggests I "ask them to step in on April 2" if the matter remains unresolved. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Read the Ebay … You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. Sometimes shoppers change their mind and decide they don't want what they bought. If you're selling used merchandise, pay even closer attention to make sure everything is in good shape. In almost every instance, however, eBay recommends accommodating the buyer. You can choose whether to accept returns if a buyer changes their mind about a purchase. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. Had the item had all these faults he would not have taken the item. 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