Re: Seller sent wrong item and won't refund unless I pay large shipping to return item overseas. USPS international mailing guidelines explain what you may ship overseas by air and with APO, FPO, and DPO. The item was shipped out on the 14th January - customer contacts me 3rd Feb giving me the correct address. Countries have different rules for receiving hazardous or dangerous goods, restricted or prohibited items, food, batteries, alcohol, liquids, and tobacco products. Shipped the wrong item? If the mistake occurs in a shop the retailer can refuse your money at the till and withdraw the product from sale while it prices it correctly. I do not want Target’s $5 and I do not want to keep the incorrect item – but apparently Target DOES NOT ship replacement items when they send you wrong product. So apparently somebody in their warehouse goofed, and put my shipping label on the wrong box. Jo's Store also sells online to other customers around Georgia, those customers would pay the sales tax rate at the address where they had the items shipped. Unfortunately, under contract law in many cases the retailer doesn’t have to honour an order when it’s made after a pricing glitch or mistake. If it is inaccurate enough to seem deliberately misleading -- keep in mind that CBP does randomly inspect packages -- your goods could be seized and you may be assessed a fine. For example, a wedding cake that was ordered for the day of a wedding. If the seller doesn’t promise a time, you can expect it to ship your order within 30 days. first off I'll try and explain my situation. So if you live in Moultrie, GA where the sales tax rate is 7%, and order something from Jo's store, you would be charged the Moultrie 7% sales tax rate on that purchase. Similarly, if you represent, "in-stock items ship immediately," unless you tell consumer when they order that the item is not in stock, you will be required to ship, provide notification of delay, or cancel the order immediately. If Amazon themselves sent out the wrong item, they would replace and provide a prepaid return label for the wrong item to be returned and if not returned within 30 days charge the buyers card for the item again, so you are not doing any different to what Amazon would do in similar circumstances. That buyer left me an positive feedback. The “Get One Free law” protects consumers from paying for items that ring up higher at checkout than they’re supposed to. If you don't make a statement regarding shipping time, you must ship within 30 days- … If a letter or parcel has an address on it, we are required to try to deliver the item to the address indicated. Hello :) so in the whole time ive been selling on Etsy ive never had a customer say they have given me the wrong address after shipping. Occasionally we send out the wrong item to customers by mistake (oops). All the invoices, and even the shipping/tracking info say they sent me what I ordered. no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it You have to offer a refund for certain items only if they’re faulty, such as: An item is returned to sender when: The address doesn’t exist. I buy and sell lots of items so my house always has at least 5 or 6 items in it at once, especially en route to Christmas I recently purchased a new graphics card for my computer with a retail value of £400. Go to your Account Tab (@username) Select My Sales; Select the order; Select Problems/Order Inquiry; Select Sent the wrong item; Select Submit; On the web. What to say or write “I have a right to a refund under the Sale of Goods Act 1979, because this item doesn’t match its description”. Murphy's Law Book Two More Reasons Why Things Go Wrong! Murphy's Law Book Three Wrong Reasons Why Things Go More! … You may not ship hand sanitizer or flammable sanitizing wipes overseas. I went to post office right awaya nd mailed the right item priority mail with trackinga n then emailed buyer and told them the correct item was on it's way and to keep the wrong item for free as a token of my sincere apologies. Say you accidentally mail the wrong item to a customer that is $20-$30. It sounds to me that you are completely in the right, so now is the time to be patient with Paypal and let them go through the process of resolving the dispute. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Retailers are required by law to have a return policy. The buyer emailed me that I sent wrong item. We’re here for you. In addition, each store is entitled to exempt 50 classes of items from being item priced - 25 classes of sale items and 25 classes of non-sale items. When you present prices to your customers, you must state the total price of the good or service as a single figure, which is the minimum total cost that can be calculated. The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. Component pricing. Amazon AU Change of Mind Return Policy. Now with the new EU consumer protection directive this was changed so that the seller is allowed to have terms that require the buyer to pay for return shipping in that kind of cases, but I don't think it applies to cases in which the wrong (or defective) item was shipped. While this doesn’t happen often, once we get the call saying they received the wrong item we apologize profusely and send out the correct item with a return label for the mis-sent item. The law isn’t very specific on how long you have, but if you’re confident in your approach you should be entitled to a refund within the first 2 months or so. Quantity of each type of item being shipped. To report the problem: In the app. The ship wasn't going to sink, it might've been damaged a bit more, but it wasn't that complex. By law, a seller should ship your order within the time stated in its ads or over the phone. If you accidentally shipped the wrong item or mixed up orders, please let your buyer(s) know as soon as possible through a transaction message. OFFICE OF CONSUMER AFFAIRS — It's tough to be a consumer. The 30-Day Rule for Shipping Goods. Notice by Posting and E-Mail. Tell the seller that what has happened to your order is "a breach of contract under the Consumer Rights Act 2015" if you either: The customer received this mis-shipment and we provided him with return instructions, and we would issue a credit on his credit card for the shipping cost of the return, however, the customer still hasn't shipped the item back to us. Chat with us: Chat with Member Care , and we will assist you with your return or replacement. This has nothing to do with the carrier or local law enforcement. I know that you should either: i. reship the correct item if the customer is okay with that or ii. These books will ship via media mail, which takes an average of 7-10 business days for delivery. Staying on top of rules regarding returns, refunds, deposits, warranties, co-signing, "as is" purchases and private sales can be confusing. I was attempting to return an item but the item I sent back was the wrong one (forgot to switch it back with the new version). Ship Dates. 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