Send your letter certified so you receive a return signature, this you keep in your records as proof you sent the letter. In the meantime, we ask that you kindly return the __ (name of wrong item) __ you received, along with a copy of receipts for your shipping costs. Agape Suppliers. My order number is #_____. Re: Apology & replacement of damaged goods. Example letters to apologize for a defective, damaged, or incomplete product. Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. Complaint letter otherwise called as claim letter is generally written to get the defectives done rectified. The letter should mandatorily contain details about the product such as the type, the date on which the product was bought and the like. Apology Letter Wrong Item Shipped. Dear {Mr./Mrs. Always address the letter to the senior officer of the firm. If you want to talk to us in this regard, we will be happy to answer your concerns. A well written, and thoughtfully composed complaint letter is a good first step to … Sample Letter to Apply For Air Conditioning Service Contract; Request Application for New Electricity Connection; Complaint Letter format for Misuse of Mobile Phones in Class; Complaint Letter format to Municipality about Tree Cutting Dear Mike, Thank you for letting us know about the damage three sets of iron boxes in the last consignment we delivered to you on September 9th, 2019. ... simply return the toaster to our nearest outlet to receive a replacement or a refund. ... Damaged, or Incomplete Product • Letter Templates and Guide. October 14th, 2019. Since the letter is a complaint, a formal structure has to be maintained to it. Letter to trader about unsolicited goods or services. You can return the wrong delivery to our delivery person. The order was received timely to me. Name}, Thank you for bringing our attention to Order # {Number}. Sample Letter to Return Products or Ordered. 234 Greatwall Ave, Chicago, IL 91223. You may expect to receive this in approximately __(length of time)__. I have also enclosed a copy of my ___receipt/credit card bill___ If you have any questions, you can reach me at 555-555-5555. It … We are shipping out your order per your exact specifications [attached] today. I … We apologize for shipping the wrong item to you and acknowledge the mistake. Instead of a (name of the product) I have got a (name of the product). 4 Min Read. Further help. Writing a Complaint Letter for Bad Product or Service. In case you do not want the product any more, please feel free to ask for a full refund. I would like to inform you that I have ordered a (name of product) from your (site) last week and I have received the parcel today itself and I am very much disappointed with the product. Sincerely, I expect to receive the product with no further delays, before two weeks have elapsed. How to write this letter: 1: Apologize for the reader's inconvenience. You should politely explain the situation with what inspired you to buy their product earlier so that the company will get motivated to take prompt action. We will gladly reimburse you for shipping costs of the returned item. Letter of apology to customer for the delivery of wrong shipment. Like any other formal letter, it would comprise of three parts, namely an introduction, the main body and a conclusion. With reference to the invoice copy attached, I am writing this letter to you to let you know that on April 18, 2015, I placed an order for the lot of 100 pieces of eye shadow kit of your brand. Ask for a full refund at 555-555-5555 as proof you sent the to... Full refund your exact specifications [ attached ] today instead of a ( name of the product ) you... 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